About

Md Shadab Khan is a ServiceNow Developer, Administrator, and Technical Consultant with over 3.6 years of experience in the IT industry. He has more than 2.9 years of experience working with the ServiceNow platform and has a profound knowledge of the platform. He has worked on multiple modules of ServiceNow like ITSM, and CSM and has good knowledge of Agile software development methodologies. Md Shadab has hands-on design, development, and deployment experience with the Service-Now Platform. He has worked on Incident Management, Problem management, change management application, and Service Catalog Management, using all the tools like UI Policy, UI Action, Workflow, Business Rule, Client Script, and Server Script. He has also worked in Custom application & Service Portal. Currently, Md Shadab works as a Principal Development Engineer at Calsoft. His responsibilities include designing and implementing ITIL Process configurations for Incident, Problem, Change, and Request Management in Service Now. He has configured Service Catalog categories, catalog items, approvals, and dynamic tasks in Service Now. He has implemented Service Now customizations including, but not limited to, Client Scripts, UI Policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. He has also created accounts, contacts, customer assets, SLA/OLAs, and entitlements. In the past, Md Shadab has worked as an Associate Software Engineer at Inmorphis and as a Technical Trainer at Camp K12. He has a B.Tech degree in Electrical and Electronics Engineering from the National Institute of Science and Technology (NIST), Berhampur. Md Shadab's tech stack includes UI, Integration, Software Engineer, Web, test, Javascript, Java, and Android. He has 4.69 years of relevant experience in the IT industry.